Lightning Talk

Boole Bot: Transforming IT Support with AI-Powered Chat on Microsoft Teams

Discover how University College Cork’s IT Services introduced Boole Bot, a chatbot built on Microsoft AI platforms to assist staff and students with everyday IT queries. Initially developed in Copilot Studio and now transitioning to Azure AI Foundry, the bot integrates with SharePoint, Teams, and Ivanti to deliver instant solutions, escalate complex issues, and support multilingual interaction. This lightning talk will outline key workflows, early service outcomes, and how the approach offers a scalable, adaptable model for IT support in higher education.